Refund policy

At Heal In Grail, every piece is made and inspected with care to ensure the highest quality for our customers. Due to the nature of our products, we operate under a strict No Return or Exchange Policy.

 

Please review the following before making your purchase:

• All Sales Are Final: Once an order has been placed and processed, it cannot be canceled, returned, or exchanged for any reason, including but not limited to size, color, or change of mind.
• Quality Control: Each item is carefully inspected prior to shipment to ensure it meets our quality standards.
• Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos and a description of the issue. We will assess the situation and, if necessary, offer a replacement or store credit at our discretion.
• Sizing: We strongly encourage customers to review our sizing guide carefully before placing an order. If you have any questions about sizing or fit, please contact us before purchasing.
• Custom or Limited Edition Items: All custom or limited edition items are non-refundable and non-exchangeable.

By completing your purchase, you acknowledge and agree to the terms of this No Return or Exchange Policy.

Thank you for supporting Heal In Grail.